Terms & Conditions

simplecall [ www.simplecall.com / www.simplecall.net ] is a service provided by Zamir Telecom Limited [ www.zamirtelecom.com ].These terms of service constitute your agreement with simplecall / Zamir Telecom Limited Services. (simplecall or we)

ACCEPTANCE OF TERMS:
Details Acceptance Of Terms

By accessing the web site www.simplecall.com and such other sites that are operated by simplecall or Zamir Telecom Ltd from time to time (the Site) or using simplecall services (the simplecall Services), you agree to be bound by these terms of service including simplecall's privacy policy provided at the Site (the Privacy Policy), and any additional terms on the Site (together Terms of Service). If you do not agree to the Terms of Service, you may not activate or use the simplecall Services. simplecall may without notice renew, modify or amend the Terms of Service from time to time. If you continue to use the simplecall Services you accept such revisions.

Jurisdictional Restrictions: If you are residing in a jurisdiction where it is prohibited by law to offer or use Internet telephony or the simplecall Services, you may not enter into this agreement.

Third Party: Your access to and use of a service provided by a third party service or content provider, including but not limited to your local mobile operator ("Provider"), may be subject to the Provider's terms and conditions. For the avoidance of doubt in using any such Provider service you will still be bound by these Terms of Service to the extent they are applicable. As soon as your call is connected to a phone number provided by simplecall, the call may be charged by your Provider, regardless of whether you are connected to the receiver of the call (e.g. even if the line is busy).

The simplecall Services: simplecall is an online international calling service that can be accessed globally. There are 2 ways to register:

  • Online registration via www.simplecall.com
  • Call customer services on +44 (0) 2035 700 700

Once registered the customer will receive an instant email informing them of their login details.

simplecall Features:

  • Transparent online call history
  • No hidden service charges and connection charges
  • All international rates are accurately defined
  • All countries' access numbers are available on our website
  • simplecall account details

Payment Methods:

  • You can top-up your simplecall account online using your debit or credit card from anywhere in the world via our website using Paypal, Moneybookers or any other payment service as mentioned in our website unless restricted as per local law of the country you are residing at the time.
  • For UK customers, simplecall offers Paypoint, Payzone & epay pre-paid cards allowing the customer to top-up from any Post Office, Paypoint, Payzone or epay agent.
  • Please allow 3 working days to receive your Paypoint or Payzone card via post. Topped up balance will be updated within a maximum of 24 hours during working days (excluding weekends) .
  • Customers are requested to make a request to us by providing their address so that we can post their PayPoint or Payzone cards to them . Alternatively the customer can collect the card from our head office.
  • UK customers will also be offered a post-paid service via Direct Debit.

simplecall Service - PIN Service: Calling card service whereby you dial an access number, then a PIN number, followed by your destination number. Your simplecall PIN always remains the same. After your first top-up you will receive your pin instantly via your supplied-email account. If you dont have internet access your PIN can be retrieved by contacting our customer service department.

CLI (PIN free Service): Once signed up, your registered numbers will allow you to make direct calls to any destination without the need for pins, cards or being held in automated queues. You dial the access number, wait for the prompt, dial the country code and the destination number and you are connected. You can register as many numbers as you like online or through our customer service. Please do not register numbers which are used by other people as well as yourself eg. Your main office number.

Direct Call: Once registered this service will allow you to make direct calls to any destination without the need for access or PIN numbers. Setup is done via your simplecall online account or by contacting our customer services. This service is free for UK users.

Soft Phone/ Web Phone: A free downloadable Dialler allowing you to make calls from your PC. Just download the Dialler application and follow the simple online instructions to make a call. Our Web Phone does not require a download, so it's perfect for use in places like internet cafes. Your simplecall account will be debited for the calls you make. You need to use a microphone or headset when using the Web Phone or Dialler.

Roaming Service: simplecall provides local access numbers for over 40 countries. The list of numbers and countries are available on our website. Please note: check with your mobile phone operator as to whether your mobile is eligible for international roaming and if there are any surcharges for calls made abroad. We are not responsible and will not refund roaming charges that are imposed on your phone tariff by your mobile operator.

simplecall Customer Service: Our customer services are accessible 7 days week UK GMT time 10:00 to 18:00 via phone or email. Please check our website for updated phone numbers and other contact address.

Usernames and PIN: You agree to provide true, accurate, current and complete information in all fields indicated as mandatory when registering for the simplecall Services, as well as any additional information provided or any amendments made by you. As part of signing up on the Site you will choose a PIN code (PIN) required for access to the simplecall Services. You are responsible for all actions that take place as a result of access to or use of the simplecall Services via your PIN and/or via your mobile phone (Device) independently of whether the access was made by yourself or by a third party using your PIN and/or Device.

Unauthorised Use/Stolen Device: If your Device is stolen or if you become aware of unauthorised use of the simplecall Services you must notify us immediately to suspend the simplecall Services. You are responsible for all charges to your account with simplecall (Account) until the simplecall Services are suspended. We have the right to change your PIN and account name at any time in our sole discretion and without notice.

Use of the simplecall Services: We grant you a non-exclusive, non-transferable right to view and use the simplecall Services and the Content (as defined below) for and subject to your compliance with these Terms of Service.

No Unlawful or Prohibited Use: You expressly acknowledge and agree to use any simplecall Service solely for lawful purposes. In this respect you may not, without limitation (a) intercept or monitor, damage or modify any communication which is not intended for you, (b) send any unsolicited commercial communication, (c) use any simplecall Service in any fraudulent way, (d) submit or post to the Site or expose any third party to material which infringe any third partys intellectual property rights or violate the rights of any third party, is offensive, defamatory, racist, pornographic, illegal, harmful to minors, indecent or otherwise, in simplecall's sole discretion, is objectionable. Furthermore, you may not submit or publish any material that solicits funds or services, contain advertising or include programmes that contain viruses or any other programmes designed to impair the functionality of any computer and you may not use any simplecall Service in any manner that could damage, disable, overburden, or impair any simplecall server, or the network(s) connected to any simplecall server, or interfere with any other party's use and enjoyment of the simplecall Services.

Submission of Information to simplecall: In the course of using the simplecall Service, users may provide information about themselves which may be visible to certain other users (see the Privacy Policy below to learn more about information collected on this Site). You understand that by posting materials or information on the Site or otherwise providing feedback and/or suggestions to simplecall you are granting simplecall a royalty-free, world-wide, transferable, sub-licensable, perpetual, irrevocable license to use this information in the course of offering the simplecall Services. Furthermore, you understand that simplecall retains the right to reformat, excerpt, or translate any materials submitted by you.

Disclosure of Information: simplecall reserves the right at all times to disclose any information as simplecall deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove or restrict any information or materials, in whole or in part, in simplecall's sole discretion.

No Warranties: simplecall does not make any express warranty regarding the simplecall Services and disclaim any implied warranty, including any warranty of merchantability, satisfactory quality, or fitness for a particular purpose; however simplecall shall endeavour to provide the simplecall Services with minimum disruptions. simplecall cannot guarantee that the simplecall Services will always function without disruptions, delay or other imperfections and simplecall may choose not to provide service to countries or calling areas at its sole discretion. Since the simplecall Services will be transmitted through public Internet lines and the public switched telephone network, you acknowledge that there may be power outages or Internet service disruption and you may experience some disruptions in the simplecall Services, e.g. packet loss and delay. Additionally, you also understand that calls, SMS, etc. to or from the public switched telephone network are not encrypted and as such, could be potentially subject to eavesdropping by law enforcement officials or other third parties over the public Internet. simplecall will not be liable for any disruption, delays, eavesdropping or other omissions in the simplecall Services.

Suspension and Interruption: simplecall is entitled, without any liability, to refuse, restrict, limit, suspend and/or interfere or interrupt the simplecall Services or any part thereof, without any notice to you for the repair, improvement, and/or upgrade of the simplecall Services or for any of the reasons for termination set forth below in these Terms of Service. In addition, at any time simplecall may prevent use of the simplecall Services for any reason, including but not limited to, fraudulent calling patterns, excessive usage, billing irregularities and unlawful use.

Communication: The content of the communication is entirely the responsibility of the person from whom such content originated. You, therefore, may be exposed to content that is offensive, harmful, indecent or otherwise objectionable. simplecall will not be liable for any type of communication spread by means of the simplecall Services.

No Emergency Calls: The simplecall Services do not and are not intended to support or carry emergency calls to any type of hospitals, law enforcement agencies, medical care unit or any type of emergency services of any kind and simplecall is not liable in any manner for such calls. In the event that, with your permission, another user uses your Account, you are responsible to inform that user that it is not possible to support or carry emergency calls with the simplecall Services.

No SMS, MMS or FAX Messages: The phone numbers provided by simplecall do not and are not intended to support messaging via SMS, MMS nor FAX except as expressly stated on the Site.
Phone Numbers Provided by simplecall: You expressly acknowledge and agree that any phone number(s) provided to you by simplecall are shared by multiple end-users. This means, without limitation, that you may not port-out any such simplecall phone number to any third party.

Intellectual Property Rights: All copyright, trademarks, patents and other intellectual property rights in any material or content (including without limitation software, data, applications, information, text, photographs, music, sound, videos, graphics, logos, symbols, artwork and other material or moving images) contained in or accessible via the simplecall Services ("Content") is either owned by simplecall / Zamir Telecom Limited or has been licensed to simplecall / Zamir Telecom Limited by the rights owner(s) for use as part of the simplecall Services. All rights are expressly reserved. Furthermore, simplecall has the right to remove any materials posted to the Site in its sole discretion.

PAYMENT, RATES AND ACCOUNTS
Details payment, rates and accounts

Payment: In order to purchase credits for the simplecall Services and to charge your Account you shall pay simplecall the rates as stated on the Site. Payments are either made manually by you or through the automatic recharge function activated by you. The automatic recharge function means that when your Account balance is below a certain level, your Account will be automatically recharged with a certain pre-selected amount.

VAT: Unless stated otherwise, all rates and charges shall be stated in the local currency you are browsing our site from. All rates are inclusive of VAT and other applicable taxes in relation with the service provided irrespective of the country in which you are residing.

Rates: The rates for the simplecall Services are published on the Site. simplecall reserves the right to change the rates at any time without notice. If you do not wish to accept such adjustment of rates, you are entitled to terminate the Account with effect from the date on which the adjustment of rates would become effective. You agree that by continuing to use the simplecall Services, following the adjustments of the rates, you accept such adjustments.

Roaming Charges: You will also pay any additional charges you incur if you connect to the simplecall Services through a phone number provided by simplecall while you are in a country that is not the country associated with your fixed net or mobile phone Provider (Roaming Charges). Roaming Charges are charged in addition to any charges you may incur when connecting to the simplecall Services from another country.

Refund: simplecall have a distinct refund policy and accordingly any refund can only be possible within 28 days from the purchase and the refund request only will be acceptable via email to info@simplecall.com . The refund only would be in the form of call credits. Whatever call credits are been consumed cannot be refunded apart from any special scenario where the call duration bellow 30 seconds can be refunded, conditions apply. Any refund older than 90 days would not be possible. Any package value can only be transferred to call credits after re-evaluating, but would not be refundable. Any promotional product value cannot be refunded with equal value.

Account and Receipt: simplecall may provide an account history on the Site that includes information about your Account activity, payments, calling history during a limited period, and your current Account balance (Account History), which may change from time to time, and an e-mail receipt upon pre-payment for the simplecall Services. The Account History is the only statement of your Account that simplecall will provide to you. IT IS YOUR RESPONSIBILITY TO PRINT OR SAVE A COPY OF YOUR CALL SHEET AND YOUR RECEIPT AND TO RETAIN COPIES FOR YOUR RECORDS. simplecall will use commercially reasonable efforts to correct any technical failures relating to the Account History within a reasonable time. However, your inability to view the Account History does not extend, or relieve you of, your obligation to pay any amounts owing to simplecall.

Accounting Errors: If you believe that simplecall has charged your Account in error, you must submit a written request in English for refund by contacting simplecall customer services via info@simplecall.com within 90 days of the date the error first appears on your Account History or within 120 days after the error occurred, whichever is the earlier.

TERMINATION AND CANCELLATION
Details termination and cancellation

simplecall Service termination/default:
If you breach any representations to us or fail to perform any of the undertakings you made in the Terms of Service, or if you are subject to any proceeding under bankruptcy, insolvency, liquidation or similar laws, you will be in default and we may, without notice to you, suspend the simplecall Services and/or terminate the Terms of Service.

Cancellation of your simplecall Services: You may cancel the simplecall Services at any time. Unless otherwise stated herein, all simplecall Services will be cancelled from the Site or within 5 days of receipt of written notice from you to info@simplecall.com

Limitation of Liability: simplecall is not liable for acts or omissions of another Provider, for information provided through your Device, equipment failure or modification, or causes beyond our reasonable control. We are not liable for service outages nor for service limitations or interruptions. We are not liable for any accidents or incidents which result from the use of the simplecall Services by you or any other person. Our liability and the liability of any underlying Provider for any failure or mistake shall in no event exceed the simplecall Services charges during the affected period. We and any underlying Provider are not liable for any incidental, punitive or consequential damages such as lost profits. We, and any underlying Provider, are not liable for economic loss or injuries to persons or property arising from the use of the simplecall Services. This paragraph shall survive termination of the Terms of Service.

MISCELLANEOUS
Details miscellaneous

Assignment: We may assign all or part of the Terms of Service without such assignment being considered change to the Terms of Service, and without notice to you. We are then released from all liability. You may not assign the Terms of Service without our prior written approval.

Indemnity: You agree to indemnify and hold simplecall and its subsidiaries, affiliates, officers, agents or other partners, and employees, harmless from any claim or demand, including without limitation attorneys' fees, made by any third party due to or arising out of your (a) use of the Site or the simplecall Services including without limitation posting and submitting of any material, (b) connection to the Site or the simplecall Services, (c) violation of the Terms of Service, or (d) violation of any rights of another person or entity.

Applicable Law and Competent Court: The Terms of Service shall be governed by and construed in accordance with the laws of Luxembourg without giving effect to the conflict of laws or provisions of Luxembourg or your actual state or country of residence. Any legal proceedings arising out of or relating to the Terms of Service or your relationship with simplecall will be exclusively subject to the jurisdiction of the courts of the district of Luxembourg.

Entire Agreement: These Terms of Service represent the entire agreement between you and us and supersede all prior offers, contracts, agreements and representations. The Terms of Service supersede all promises made to you by our client services agents, representatives or employees. If any part of the Terms of Service is found invalid, the balance remains enforceable.

PRIVACY POLICY
Details privacy policy

Customer Data Protection & Privacy Policy

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are

simplecall [ www.simplecall.com / www.simplecall.net ] is a service provided by Zamir Telecom Limited [ www.zamirtelecom.com ]. These terms of service constitute your agreement with simplecall / Zamir Telecom Limited Services. (simplecall or we) collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation [GDPR] which applies across the European Union (including in the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.

Personal information that we collect and use

In the course of providing a service to you as a communications service provider if we collect data from you and we will in such circumstances explain why. We ordinarily collect the following personal data when you provide it to us: Such as your name, address, contact details (phone number, email), etc.
In all cases personal data will be restricted to basic information and information needed to provide you the required service or for the efficient provision, implementation and operation of such service. Service may be offered to you free of charge or for a fee.

The legal basis for processing your personal data

We need to process your personal information in order to:

  • Perform our contract with you (see Article 6.1.b of the GDPR)
  • Comply with our legal obligations (see Article 6.1.c of the GDPR) for example our obligations under the Money Laundering Regulations 2017.
  • Pursue legitimate business interests providing our services to you, or to pursue the legitimate interests of third parties as long as your interests and fundamental rights do not override those interests (see Article 6.1.f of the GDPR).
  • For the establishment, exercise or defence of legal claims, where necessary (see Article 9.2.f of the GDPR)

Sources of information

We also obtain personal information from other sources as follows:

  • You may volunteer the information about yourself
  • You may provide information relating to someone else if you have the authority to do so
  • Information may be passed to us by third parties in order that we can communicate availability of appropriate and relevant services to meet your requirements
  • Submitting an online enquiry
  • Following/liking/subscribing to our social media channels
  • Take part in one of the competitions or promotions we run on the website or on our social media channels
  • Agree to fill in a contact form, questionnaire or survey on our website
  • Ask us a question or submit any queries or concerns you have via email or on social media channels
  • Post information to the our website or social media channels, for example when we offer the option for you to comment on, or join, discussions
  • When you leave a review about us on Google Reviews or any other public review sites

If we collect your personal data for marketing purposes, you will be provided the opportunity to 'opt in' to receiving marketing communications from us. We hope you will provide this information, so you find our communications useful but if you choose not to this will have no effect on accessing our legal services. Any contacts who have not engaged by opening an email over a period of 6 months will be removed from marketing communications.

How we use your personal information

The primary reason for asking you to provide us with your personal data, is to allow us to carry out your requests which will ordinarily be to identify you when using our services, although not exhaustive, of what we may use your information for:

  • Verifying your identity
  • Verifying source of funds
  • Communicating with you
  • Keeping financial records of your transactions
  • Responding to any complaint or allegation of negligence against us
  • fraud prevention
  • direct marketing
  • network and information systems security
  • data /analytics /enhancing, modifying or improving our services
  • identifying usage trends
  • determining the effectiveness of promotional campaigns and advertising.

We may use your personal information for legitimate interests such as direct marketing or under reasonable expectation to provide you with information you would expect to receive or that would benefit and enhance our relationship. This information will help us review and improve our products, services and offers.

Who we share your personal information with

We will share personal information with law enforcement or other authorities if required by applicable law. We will not share your personal information with any other third party. We generally share information within Zamir Telecom Limited’s subsidiaries and sister organisations e.g. Simplepbx.com, Zamirtelecom.com, Rightcallapp.co.uk, sndl.co.uk, simpletransfer.co.uk.

How long your personal information will be kept

Your personal information will be retained, usually in computer or manual files, only for as long as necessary to fulfil the purposes for which the information was collected; or as required by law; or as long as is set out in any relevant contract you may hold with us. For example:

  • As long as necessary to carry out providing services to you
  • For a minimum of 6 years from the conclusion or closure of your agreement; in case you, or we, need to re-open your file to provide data to fulfil your requirement.

Your rights

Under the General Data Protection Regulation you have a number of important rights. In summary, those include rights to:

  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • require us to correct any mistakes in your information which we hold 'the right to rectification.'
  • require the erasure of personal information concerning you in certain situations - 'the right to be forgotten', this right only applies in the following specific circumstances:
  • Where the personal data is no longer necessary in regards to the purpose for which it was originally collected,
  • Where consent is relied upon as the lawful basis for holding your data and you withdraw your consent
  • Where you object to the processing and there is no overriding legitimate interest for continuing the processing
  • The personal data was unlawfully processed
  • Where you object to the processing for direct marketing purposes the right to object. We must stop processing your personal data unless:

 i) We can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms; or
 ii) The processing is for the establishment, exercise or defence of legal claims.

  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individuals rights under the General Data Protection Regulation. If you would like to exercise any of those rights, please:

  • email, call or write to our Data Protection Officer at data@merchistonsolicitors.co.uk
  • let us have enough information to identify you [(e.g. account number, user name, registration details)],
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information to which your request relates [including any account or reference numbers, if you have them]

Keeping your personal information secure

  • We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
  • We have exceptional standards of technology and operational security and our computers use firewalls and data encryption to keep your data safe. Our providers use for instance multiple encryption methods, protocols, and algorithms across the products and services they provide to help provide a secure path for data to travel through the infrastructure, and to help protect the confidentiality of data that is stored within the infrastructure. We rely on some of the strongest, most secure encryption protocols in the industry to provide a barrier against unauthorized access to your data.

How we protect your personal information

We will only ever use non-sensitive personal information to target individuals with marketing materials; such as name, address, telephone, email, job description and previous buying behaviours. Sensitive information or specific details will never be used to target marketing communications. We may use personalisation to collect analytics to inform marketing and produce relevant content for the marketing strategy to enable it to enhance and personalise the "consumer experience".
If you do not wish us to continue to contact you in this way, you can either follow the unsubscribe instructions on any of our communications to you or contact us by emailing support@simplecall.com with your name and email address. Your details will be removed immediately. Once unsubscribed, you may still receive transactional emails from us regarding your activities of active services. Any questions regarding this notice and our privacy practices should be sent by email support@simplecall.com.

How to complain

We hope that can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: [0303 123 1113].

Changes to this privacy notice

This privacy notice was published on 24.5.18 and last updated on this date.
We may change this privacy notice from time to time, when we do we will inform you via email.

How to contact us

Please contact our Data Protection Officer at support@simplecall.com or call 0203 570 0700 if you have any questions about this privacy notice or the information we hold about you.